Security Is a Partnership
Complying with these preventive measures helps protect your accounts and supports your eligibility for reimbursement
- Review statements: Check for unauthorized account activity and report suspicious transactions immediately by emailing Fraud Reporting RJL Canada: reportfraud@raymondjames.ca
- Assist in investigations: Help us investigate and address any unauthorized activity that may occur in your account.
- Safeguard information: Protect your login details, including username and passwords, and do not share them with any third parties (including aggregators). Sharing your information—whether intentionally or through suspicious emails—may be considered authorization of that person’s activities.
Additionally, secure your assets and personal information by:
Updating software: Install the latest updates and use security software on your computers and mobile devices. Security software includes antivirus programs, firewalls, and encryption tools. Always permanently wipe data before selling or disposing of devices.
Using wireless networks with caution: Avoid accessing sensitive websites or financial accounts on public Wi-Fi or when away from home.
Creating strong passwords: Use complex, unique passwords that contain a combination of uppercase and lowercase letters, numbers, and special characters. Always enable multi-factor authentication. Do not share your passwords.
Opting in for electronic statements: Enroll in online document deliver through Raymond James Client Access to receive your statements electronically. This helps reduce the risk of lost or intercepted mail.
Staying alert: Never open attachments or click on links in suspicious emails or text messages, or from senders you don’t recognize. Limit the personal information you share on social media.
Beware of scammers: Familiarize yourself with common scam techniques, such as criminals posing as representatives of reputable companies such as your bank or claiming your computer is infected with a virus to gain access to your personal information. Misspellings, urgent language, and grammar mistakes are often a red flag.
Manage data sensibly: Shred sensitive documents before disposal.
Check Up on Your Security
Reach out to your financial advisor if you have questions about account security or would like guidance on practices to better protect your financial assets.
